Skip to content

Refund & Cancellation Policy

Effective: November 1, 2025

At TwoOrbit, we are committed to delivering exceptional services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. Please read this policy carefully before making any payment.

1. General Refund Policy

All payments made to TwoOrbit are processed securely through Razorpay Payment Gateway. Our refund policy is designed to be fair and transparent:

  • Refund requests must be submitted in writing via email to twoorbit01@gmail.com
  • All refund requests will be reviewed on a case-by-case basis
  • Refunds will be processed within 7-15 business days after approval
  • Refunds will be credited to the original payment method used for the transaction
  • Processing fees charged by Razorpay (if any) are non-refundable

2. Project Cancellation

2.1 Cancellation by Client

Clients may cancel a project at any time by providing written notice to us. Refund eligibility depends on the project stage:

Before Project Start (0% work completed)

Full refund of advance payment, minus 10% processing fee

Early Stage (1-30% work completed)

Refund of 70% of advance payment, minus work completed value

Mid Stage (31-60% work completed)

Refund of 40% of advance payment, minus work completed value

Late Stage (61-100% work completed)

No refund applicable. Full payment is due as per agreement

2.2 Cancellation by TwoOrbit

If we cancel a project due to our reasons (which is rare), you will receive a full refund of all payments made, including advance payments.

2.3 Cancellation Process

  1. Submit written cancellation request to twoorbit01@gmail.com
  2. Our team will review the request and assess work completed
  3. We will provide a cancellation summary and refund calculation within 3-5 business days
  4. Upon approval, refund will be processed within 7-15 business days

3. Non-Refundable Items

The following are non-refundable:

  • Third-party licenses, plugins, or services purchased on your behalf
  • Domain registration and renewal fees
  • Hosting fees paid to third-party providers
  • Payment gateway processing fees (Razorpay charges)
  • Work already completed and delivered
  • Custom designs or development work that has been approved and implemented
  • Services marked as "Non-Refundable" in the project proposal

4. Refund Processing Timeline

1

Request Review: 3-5 business days

2

Approval & Processing: 7-15 business days

3

Credit to Account: Depends on your bank (typically 3-7 business days)

Total timeline: Approximately 13-27 business days from refund request to credit in your account.

5. Special Refund Cases

5.1 Service Not Delivered

If we fail to deliver services as per agreement due to our fault, you are entitled to a full refund of all payments made.

5.2 Quality Issues

If delivered work does not meet agreed specifications, we will rectify the issues free of charge. If issues cannot be resolved, a partial or full refund may be provided at our discretion.

5.3 Duplicate Payments

In case of duplicate payments due to technical errors, we will refund the duplicate amount immediately upon verification.

5.4 Subscription/Maintenance Services

Monthly or annual subscription services can be cancelled anytime. Refund will be prorated for the unused period. Advance annual payments cancelled mid-term will receive prorated refunds.

6. Refund Method

Refunds will be processed to the original payment method used for the transaction:

  • Credit/Debit Cards: Refunded to the same card (7-15 business days)
  • Net Banking: Refunded to the same bank account (5-10 business days)
  • UPI: Refunded to the same UPI ID (3-7 business days)
  • Wallets: Refunded to the same wallet (3-7 business days)

If the original payment method is no longer valid, we will coordinate with you to arrange an alternative refund method.

7. Dispute Resolution for Refunds

If you are not satisfied with our refund decision, you may:

  1. Request a detailed explanation of the refund calculation
  2. Escalate the matter to our management team
  3. Provide additional documentation or evidence
  4. We will review your case and respond within 5 business days

8. Policy Modifications

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the modified policy.

9. Contact for Refund Requests

To request a refund or cancellation, please contact us:

TwoOrbit

B-935, 1st Floor, Baba Faridpuri West

Patel Nagar, Delhi 110008

India

Email: twoorbit01@gmail.com

Phone: +91 8054922169

Subject Line: "Refund Request - [Your Project Name/Transaction ID]"

Please include transaction details, payment receipt, and reason for refund in your email.

Important Note:

All refund requests are subject to verification and approval. We reserve the right to refuse refunds if we determine that the request does not meet our refund policy criteria or if there is evidence of fraudulent activity.

By making a payment, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.